Suggestions and Complaints

Start Service

Service Channels

Channel

Availability

  • 24/7

Response Time

  • upon completion of filling out the visit request form

Service Description

Provide feedback and suggestions to enhance the worshipper and visitor experiences and improve the level of service provided at the mosque by filling out the feedback and suggestions form on the website.

Service Steps

  1. Fill out the form on the website
  2. Receipt of the form by e-mail
  3. Reply to feedback and suggestions

Service Standards

  • Conditions for obtaining the service: Fill out the feedback and suggestions form
  • Service Limitation: worshippers and visitors
  • The time to obtain the service: upon completion of filling out the visit request form.
  • Associated Service Package: N/A

Service Requirements and Fees

Required Documents: NANotes:Fees: Free of chargeRefundable Fees:

Service Channels

Service Channel Service channel availability Time to complete the service after its requirements are completed
Website 24/7 within 1 to 3 working days
Reservation system    
E-mail    

Service Journey

Obtaining service information      
Submit a service request Through the website Through application Through Call Center(Switchboard)
Communication During the Process      
Getting the Service  

Inquiries and complaints

Channel Availability
E-mail  
Website  
Calling site (switch)